Terms of Service.
Effective date 2026-10-31
Service and account access
You must provide accurate account information, protect credentials, use only the organization and subscription you are authorized to use, and comply with the plan, order, published documentation, and applicable law. Public materials do not grant a patent, trademark, private-source, manufacturing, or deployment right.
Current service availability
Supported products, operating systems, architectures, download artifacts, and availability are shown on current product and Downloads pages.
Submissions
Public email, forms, bug reports, and suggestions are not confidential. Do not send credentials, customer data, restricted source, unreleased designs, export-controlled material, or third-party confidential information through a public route. Product workspaces and separately agreed secure channels are governed by their displayed terms.
The non-confidential submissions rule above concerns public submissions. An in-app error report is sent only after review and your explicit choice, is private support received only by Altifigence, and is deleted 30 days after receipt; see Private error reports in the Privacy Notice. Private error reports.
IP and marks
Altifigence names, marks, software, documentation, and site materials remain protected by applicable law. Use of Altifigence™ does not state that a mark is registered. You may not imply endorsement, certification, partnership, or official status without written permission.
Software and downloads
Released DDS and CLI packages on the public Downloads page are available without website sign-in or a paid plan. Software is licensed, not sold. Receiving an installer does not grant paid features, cloud execution, AI usage, private source code or organization access. The EULA governs local software use; feature access depends on the released version and the applicable account or plan.
SDK, plugins, and external tools
Developer integration clarification updated: October 3, 2026
Public SDK code, API definitions, and examples, when released under a separate license, are governed by the license and notices stated in the relevant repository and files. This does not make the proprietary Digital Design Studio application or its private implementation open source. A third-party tool, plugin, package, or marketplace remains subject to its own license, distribution terms, and permitted hosts; appearance in a catalog does not override those conditions.
A catalog entry, name, logo, or source link does not by itself establish endorsement, certification, partnership, official status, or compatibility with every product version. A source preview or SDK design document does not establish that installation, execution, publishing, or a stable SDK/API/ABI is available. Check the current integration documentation before use. Plugin SDK and public development materials · Plugin and external-tool availability and licenses.
Purchase, order, and checkout terms
Before payment, checkout identifies the product, billing interval, renewal terms, currency, applicable tax and total. The Paddle entity identified there handles eligible online orders as Merchant of Record; Altifigence supplies the product. Keep your order confirmation. If payment succeeds but paid access is missing, contact billing@altifigence.com; a technical activation delay does not remove your contractual or statutory remedies.
Paid subscriptions renew at the agreed interval until canceled. Cancellation normally stops the next renewal and preserves paid access until the current paid period ends. Free access and a paid-plan trial are different: using Free or downloading an installer does not authorize a paid subscription. Purchased Cloud time packs remain usable after a subscription ends until each pack’s own expiry, 12 calendar months after purchase. See the payment terms for time-pack prices, spending order and auto top-up, and for current offers, trials, shared usage and account management.
The 30-day Plus trial with card registration can be started once trials are enabled on or after 2026-10-16 10:00 KST (UTC+09:00). The organization must have no subscription history, and the requesting owner, administrator or billing member must not previously have purchased a subscription or reserved or used a trial. Card registration is required; subscription fees are not charged during the trial. Paid conversion requires separate explicit consent between seven days and 12 hours before the trial ends to the tax-inclusive first and recurring amounts, monthly or annual billing interval and payment method. The end time and consent deadline are shown in UTC, with notices seven days and one day before the end; any Paddle renewal consent required for Korean subscribers must also be completed by that deadline. Card registration, accepting signup terms or silence is not conversion consent. Minors also need transaction-specific legal-representative approval; AI-use approval does not replace it. Without consent by the deadline, cancellation is requested before the trial ends. If provider processing is late and a charge occurs, the subscription is canceled and the charge reviewed; a refund may be requested. After consent, the subscription renews at the selected interval until canceled. The company’s 14-day refund-request period starts at the actual first paid charge, not the trial start, and more favorable statutory rights remain. At launch, company AI for ages 14–18, guardian approval and paid purchases by Korean residents aged 14–18 are not available; those procedures apply only once separately opened. Detailed eligibility, amounts, consent, cancellation and refund routes: Plus trial and paid-conversion terms · Subscription renewal and cancellation.
Refund and cancellation
The separate Refund Policy and Withdrawal Notice explain the initial 14-day company policy, mandatory consumer rights, request route, and full-refund entitlement effect. Unused Cloud time packs are refunded on request within 14 days of purchase. Partly used packs and requests after 14 days go to manual review by support, with no automatic prorated refund. These documents do not limit a non-waivable remedy under applicable law.
Accounts, subscriptions, and service integrity
Do not share credentials, bypass access controls, access another person’s data, overload a service or use software outside its license. Public download availability does not grant permission to resell or redistribute proprietary packages. Applicable open-source component licenses and mandatory legal exceptions remain unaffected.
Access may be restricted for security, unpaid charges, a material violation or legal requirements. Subscription expiry ends the associated subscription rights, and an approved full refund ends the rights associated with that purchase. Separately purchased Cloud time packs remain usable after subscription expiry or a subscription refund until each pack’s own expiry. Neither subscription expiry nor a refund remotely deletes files on your device or removes the public download route. Local features available without a paid plan remain subject to the EULA and released product behavior. Cloud storage and account deletion are separate from canceling renewal. Adult company-AI signals and reached thresholds do not trigger automatic action; the owner acting as the privacy contact and staff granted the relevant management permissions personally review and decide warnings, suspensions and releases for very serious violations under the rules below.
AI settings, web search and account conversation storage
When offered, AI settings apply to company AI and BYOK within the provider/model capability and organization policy. Search is optional, defaults off and requires separate consent and a confirmed public query; it is unavailable to minors and people whose adult status is unconfirmed. Instructions, search results and saved tool preferences do not grant extra permissions. Verify cited sources and respect third-party rights. Search-tool costs and both search/answer token steps use company QUOTA or your own provider account according to the selected billing path.
Once account conversation storage opens, new conversations for adults are stored on Altifigence’s servers for 30 days by default, on both company AI and BYOK. You can choose 7 days or turn it off in AI settings. For minors aged 14–18 and people whose age is unconfirmed, the default is off. Organization policy can shorten the period or turn storage off. Existing conversations on a device are not automatically uploaded or deleted. This storage choice is separate from enabling web search.
The 7/30-day choice applies only to account conversation history. Device records, saved settings/instructions, provider retention, existing 90-day operations/safety records and their 30-day counting windows, legal-request records, transaction evidence and backups retain their separate rules. History deletion and consent withdrawal do not erase every one of those records or recall previously transferred data. OpenAI response-storage settings and the company’s Gateway logging/cache controls are not switched on by account-history storage.
Settings, search-transfer and account-history details in the Privacy Policy.
Company AI safety policy and signal counts
At launch, adult company-AI provider refusal/policy-violation signals include refusals later answered by a fallback model and Claude reasoning-extraction attempts. General signals are divided into cyber, advanced-AI misuse, reasoning-extraction attempts, general harms, violent wrongdoing and unclassified; biological (bio) signals are very serious weapons-of-mass-destruction signals, visible from the first occurrence. Only on individual accounts (self-service plans such as Free, Plus and Pro) is the user’s latest message in a provider-refused conversation transferred to an OpenAI screening model; child sexual content is counted as very serious child sexual exploitation, while violent wrongdoing (illicit/violent) is a general signal. Terrorism is not separately measured. Business and academic organization accounts and Enterprise contracts do not receive this external classification; their arrangements are determined separately by contract. Adult conversations without a provider refusal receive no additional company screening. Account-level information is private and visible to the owner acting as the privacy contact and staff granted the relevant management permissions only at one or more very serious signals or five general signals in total within the last 30 days. The owner and these authorized staff personally review and decide warnings, suspensions and releases for very serious adult violations; there is no automatic action. General-signal counts alone do not lead to sanctions, and classifications/signals do not establish unlawful conduct. Providers’ own response refusals are separate. Explanations, corrections and review can be requested at contact@altifigence.com.
At launch, company AI is not open to Korean residents aged 14–18, and legal representatives cannot yet grant company-AI approval. This section describes the conditions that apply once it is separately opened.
Company AI for ages 14–18 is not open at launch. The following conditions apply only once it is separately opened. Once opened, additional checks on minor accounts block only sexual content involving children and self-harm instructions or intent, with no automatic suspension. An outage is retried once and then holds only the affected answer; it is not counted as a violation. Violation records contain only counts and dates of blocked user input involving sexual content about children; self-harm instructions or intent have separate help-guidance counts and dates. Detailed screening categories, scores and text are not retained, and blocked AI output or ordinary requests for help are not counted as user violations. The owner acting as the privacy contact and staff granted the relevant management permissions personally decide any necessary warning or suspension. Warnings, suspensions and releases require management-write and administrator-management permissions. Only people on the allowlist may perform these operations. Warnings use an app notification and the user’s own email. Explanations, corrections and review of blocks or manual measures can be requested at contact@altifigence.com. Provider refusals on minor accounts are also counted separately from safety-check violation/help-guidance and adult signals, without storing detailed categories, scores or text.
The privacy policy governs minors’ records and adult signals, their fields, purposes and access. Adult safety signals and minors’ provider refusals are retained for 90 days from each occurrence and deleted with that turn’s execution record. Counts and account-level access thresholds use the preceding 30-day rolling window; retained records older than 30 days do not preserve a threshold, and new signals do not extend old deadlines. Outside authorities’ requests require owner/privacy-contact review and approval plus a lawful basis before minimum records held may be disclosed, independently of access thresholds. Minimum case-level audit records are retained for three years after handling ends, without conversations or full disclosed materials. Only transparency totals that cannot identify individuals are kept permanently. Quarterly reports at altifigence.com/transparency cover minors’ checks/evaluations/provider refusals, adult signals and individual-account refusal classification, legal requests, policies and methods. Counts of 1–4 and related totals that permit differencing are suppressed, while terrorism is marked “not measured separately” and external classification for business or academic organization accounts and Enterprise contracts is marked “not measured.” Account-level records and conversations are not published; only reviewed quarters are posted. Company AI is closed to minors at launch; the minors’ processing and records above apply only after it is separately opened. Detailed procedures and retention: Company AI records, access, legal requests and transparency rules.
Cloud active-time analytics
Cloud analytics addendum: 4 October 2026. Notice: cloud-privacy-20261004. Optional analytics stays off until you separately confirm adult eligibility and agree to analytics and international processing under this notice. Historical usage is not backfilled.
Cloud may offer adult-only, optional product analytics only after separate adult confirmation, analytics consent and international-transfer consent under the privacy notice. Declining or withdrawing does not affect product access, quota or pricing. It does not authorize collection from minors or Windows/Linux local apps, access to work contents or usage-based billing. Scope, retention and controls are in the Cloud analytics privacy notice.
Account and organization management explanation: 2026-09-30
This supplement explains the Account features described below when they are offered. Existing orders, statutory rights and purpose-specific retention duties continue to apply. Material changes to an existing contract still require the applicable notice and consent process.
Organization administration
Where offered, organization administration lets authorized members manage members, invitations, groups, custom roles and organization-management audit records. Owner, administrator, member and billing roles retain their existing permissions; permissions granted by groups and custom roles are added within the same organization. An assignment can be made only through the permissions available to its administrator.
These assignments apply to the organization-management functions offered in Account. Product access, billing actions and other service capabilities continue to follow their own authorization checks. External institutional sign-in and SCIM provisioning are not enabled by this organization-management feature.
Account closure
Request account closure in Altifigence Account. Before automatic processing, complete subscription cancellation and settlement and transfer ownership of organizations that must remain. The page checks subscription and ownership status, unresolved payments, refunds or disputes, and connected product resources, including DDS or Cloud. If further action or individual review is needed, it explains the reason and the next steps.
Automatic closure also waits for remaining purchased credits and ongoing usage reservations to be settled. Use the purchased balance or contact billing@altifigence.com to review a refund or balance settlement under the applicable order terms and refund policy. Included or promotional allowances are distinct from purchased credit. Finish or stop ongoing usage through its service and wait for settlement before checking again. Closure does not automatically refund or erase a balance; individual consumer and privacy requests remain available. Remaining Cloud time packs follow the same principle when an account or organization is closed: automatic closure waits until the packs and any ongoing usage reservations are settled, and closure does not automatically refund or delete them. Pack refunds follow the refund policy.
An automatically created personal organization can close with the account when it has no other members, projects, connections or ongoing subscriptions. Shared organizations and connected product resources are handled separately; account closure does not automatically delete them.
Successful account closure ends account sign-in and revokes its authentication sessions. Account closure, cancellation of subscription renewal, a refund request and deletion of connected product data are separate actions. Keep any records you need before confirming closure.
A pause in automatic processing does not prevent a request to terminate a contract or exercise a statutory privacy or consumer right from being received and considered under applicable law. Use the contact route in the privacy notice for an individual privacy request, including while further account-management steps are being reviewed. Privacy requests and user rights.
Authority and eligibility
Accounts are available from age 14. Users self-confirm at sign-up and existing users at their next sign-in; correction of mistakes and restrictions/deletion for confirmed children follow the Privacy Policy. You must have authority to enter the contract and, when acting for an organization, authority to represent it and use its data. Minors’ use and purchase contracts require the applicable legal-representative consent procedures. Company-AI approval and payment approval are separate; a minor or their legal representative may cancel a contract lacking required consent. These terms do not restrict other mandatory consumer rights. At launch, company AI for ages 14–18, guardian approval and paid purchases by Korean residents aged 14–18 are not available; those procedures apply only once separately opened.
Children under 14 · Guardian information
Related terms
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