How does weekly Cloud time work?
Standard 1-core cost equivalents every 7 days: Free up to 1 hour, Plus 10 hours, Pro 28 hours. Unused weekly allowance does not roll over. Plus trials are not currently offered.
Can I buy more Cloud time?
Cloud time packs are coming soon. Their hours and price have not been set, so they cannot be bought yet and there is no automatic top-up. Purchased Credit you already have is not converted into time packs; it is used beyond the weekly allowance only if you allow it. Team plans are by inquiry, Max and Max+ are not on sale, and Enterprise follows its contract.
Is Agent included, and can I use my own key?
Agent is the AI Altifigence provides in Digital Design Studio. It becomes a plan benefit only once it is open to customers; internal validation is not a purchase benefit. Agent picks a supported model for each task, without model tiers by plan; the models are listed in the Customer Content and AI Notice. Personal ChatGPT/Claude subscriptions are not included. Supported countries, age, guardian approval and privacy/transfer consent conditions apply; payment eligibility can differ. AI-use approval is not payment approval: a minor’s purchase, plan change, renewal or paid trial conversion needs a legal representative’s approval of that transaction. At launch, paid purchases by Korean residents aged 14–18 and guardian payment approval are not available. Compute and Agent share the active allowance at serving cost × 1.1; Agent use reduces Compute allowance and stops at exhaustion without automatically using purchased Credit. BYOK does not deduct it; provider fees apply. Verify generated facts, designs and code, including third-party licenses. Paid plans are sold in Paddle-supported countries, excluding sanctioned locations and countries where Agent is unsupported. Paddle is Merchant of Record. Request-country and age restrictions also apply to AI use; a translated page does not establish eligibility. See the payment terms for the sales scope.
How do web search and AI spending limits work?
Web search is off by default; where it is available, turning it on needs your separate consent, and age and organization settings still apply. When Agent searches, search-tool fees and the tokens used in both the search and answer steps count toward Agent’s serving cost × 1.1 and the shared weekly QUOTA; one message can involve several provider requests. A charge never exceeds the amount reserved for that request. Requests that fail or are refused before any answer is delivered, failed search attempts and search fees that cannot be confirmed are not charged; if an answer stops partway, the part already delivered is charged. You can set a weekly Agent cap. Caps set by organization owners and admins apply to each member’s own use; the lower of your personal cap and the organization cap applies. It only limits use of the existing allowance within the same 7-day window and never adds allowance. Upgrading or downgrading a plan or changing a cap within that week does not restart the window. A BYOK daily cap estimates the provider cost of requests you send through DDS in this organization, across all connections, and resets at 00:00 UTC. Organization BYOK caps also apply to each member’s own use, with the lower of the personal and organization caps applying. It does not limit your whole provider account or guarantee its invoice, and a capped request with an unknown price is refused. BYOK search and both steps are billed by your provider without deducting QUOTA. Reaching a limit never spends purchased Credit, starts a purchase or switches the billing path.
What happens to Cloud time if I change or cancel my plan, or get a refund?
When a paid plan ends or an ordinary full refund is processed, paid benefits end and an eligible organization starts a new 7-day Free period. An active payment dispute can suspend Free eligibility; a full chargeback of a recurring payment can also suspend paid features. Neither is a fraud finding or a waiver of statutory rights. Ask billing@altifigence.com for the reason, scope, expected duration and human review; see the payment terms. A new allowance does not replace a cash refund. If you resubscribe within 7 days of the last paid or trial week starting, usage from that week reduces the new first week. Upgrades apply immediately with the displayed price difference; downgrades start at the next billing period. The changed week uses the new plan allowance less usage already consumed.
What happens when I reach my Cloud storage limit?
Cloud storage counts every byte your organization stores, including Git history and earlier file versions. Free includes 1 GiB, Plus 100 GiB and Pro 500 GiB. Max (1,024 GiB) and Max+ (2,048 GiB) are currently unavailable, and Enterprise storage is set by contract. Exceeding a limit, downgrading or canceling a subscription does not by itself automatically delete files. Existing files remain readable and downloadable; new saves and Cloud runs are blocked while over the limit. User deletion, account closure and disclosed retention rules follow the privacy policy; storage is not indefinite.
How does Altifigence Billing pricing work?
Free is $0. Plus and Pro support monthly and annual billing. Max and Max+ are unavailable for new subscriptions. Cloud usage follows your eligible plan. Your own AI provider has separate fees and limits.
Can I start with the Free plan?
Yes. Free includes the core Digital Design Studio experience plus a limited Evolve workflow preview.
What changes from Plus to Pro?
Plus adds project authoring tools and connections to your own AI. Pro adds Cloud project tools, run history, artifact backup and supported Cloud Evolve workflows.
How do server jobs use my plan?
Supported server jobs use your Account plan and the displayed usage estimate. Authoring and saving files does not itself start a server job.